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If you want to return an item that you received, there are a couple things that you have to do first to help us out.We first need an email with some pictures of the item you received, just so we can verify that it is not broken and not used.Once it’s shipped out you’ll continue to receive periodic shipping updates until its arrival. We proudly accept them due to their low to no fee charge compared to conventional credit cards.If you entered a phone number at check-out, our system will send you text message alerts to update you when your package is out for delivery. Our e-commerce solution is hosted by Shopify, and we have integrated Bitpay to accept Bitcoin payments during our checkout process.Because every single glass piece we offer is hand blown, this leads to a long production time on some items.
Exchanges must be of equal value to the broken item.due to their restrictions on tobacco, glass pipes and functional glass art.There are no exceptions to this, for Paypal has restrictions on all smoking products and accessories. No matter what the reason is, sometimes you get something that you don’t want.This is because we couldn't capture your funds that you authorized to send to us.The money sent in these false authorizations will be refunded after some processing time.